Last Updated: June 2026
PackSmith Gear operates the website scrubpantswear.com and is an OEM & private label manufacturer of premium medical apparel, serving customers in the United States, Canada, United Kingdom, Australia, and Europe and supplier of medical apparel, including scrubs, lab coats, jackets, underscrubs, and related healthcare uniforms. Customer satisfaction is important to us, and we strive to provide quality products and services.
Standard Products
Customers may request a return or refund within 14 days of receiving their order if the item arrives damaged, defective, or significantly different from the product description.
To request a return, please contact us at packsmithgear@gmail.com with:
- Order number
- Product details
- Photos of the issue (if applicable)
Customized and Private Label Orders
As a manufacturer, many of our orders are produced according to customer specifications, including custom logos, labels, packaging, colors, and branding.
Because these products are made specifically for each customer, customized and private label orders are non-refundable unless there is a manufacturing defect or production error.
Damaged or Incorrect Orders
If your order arrives damaged or if you receive the wrong product, please contact us within 7 days of delivery. We will review the issue and provide an appropriate resolution, which may include replacement, repair, or refund.
Shipping Costs
Shipping charges are generally non-refundable unless the return is due to our error.
Contact
For return and refund inquiries:
Email: packsmithgear@gmail.com
We aim to respond to all inquiries within 1–2 business days.
If you are looking to build your own scrub brand or need a reliable manufacturing partner, we are here to support you from start to finish.